START WHERE YOUR BUSINESS IS
A clear price.
Room for the next chapter.
Get started yourself with Free. Move to Trades, Growth or Scale as your team and work grow. Choose Create for features built around your business. Onboarding is optional and quoted separately.
THE DETAILS, UP FRONT
Good questions.
Straight answers.
What counts towards the monthly allowance?
Each new product order or service job counts when created, sharing the same monthly allowance. Orders converted from quotes also count. Editing, delivering or retrying the same order does not count again. Cancelled orders and service jobs still count. Quotes count only once converted to orders.
When does the monthly allowance reset?
On the first day of each calendar month at 00:00 UTC. Unused orders do not roll over. Your company’s Plan & usage screen shows how much you have used.
What happens when we reach a limit?
You can still open existing records and finish deliveries. The system stops additional orders, customers or users beyond your allowance. It does not automatically charge you or upgrade your plan. Choose Trades, Growth or Scale in Plan & usage when you need more capacity.
How are customers and users counted?
The customer allowance covers all saved customer records, including archived ones. Office users include company owners. Each plan has a limit for active driver profiles and the same number of driver logins. Free includes one office user and one driver; Trades includes two of each; Growth includes four of each; Scale includes 100 office users and 100 drivers.
Do we need to pay for onboarding?
No. You can create a free workspace and configure it yourself. Assisted onboarding is an optional, separately quoted service. Your existing website does not need to change.
Can we buy a paid plan now?
Choose Trades (A$49/month), Growth (A$99/month) or Scale (A$499/month), then sign in or create your company and review the subscription before paying. All prices include GST. The company owner can manage payment details, invoices and cancellation from Plan & usage.
How do cancellation and failed payments work?
Cancel anytime through Manage billing in your company’s Plan & usage screen. Your paid plan continues until the paid month ends, then Free limits apply. If a renewal payment fails, you have seven days to fix payment before Free limits apply. Existing records are retained; additional records or users may be blocked while you are above Free limits. See the subscription terms.
Will another business see our information?
Company access is checked on the server for records and documents. A person needs a company membership to use that workspace. Brighter administrators can enter a recorded, time-limited support session when providing assistance.
What does unlimited orders mean?
Scale has no monthly limit on product orders or service jobs. Its customer and team limits still apply. BM is in early access: contact us before moving a busy fleet so we can check import size, sending capacity and rollout timing with you. There are no automatic order-overage charges.
What if we need more capacity or a new feature?
That’s what Create is for. Call Travis on 0435 458 275 or request a feature. We’ll discuss your workflow, confirm what’s possible and quote the work and any ongoing fees before you commit. Create is individually agreed; it is not an automatic online upgrade.